Investigating issues with PAX A35 terminals
Identified - A fix to this issue has been found and is ready to be applied to affected merchants using PAX A35 devices with Part Number A35-0BW-RD6-01AA. Gravity Payments will be reaching out to affected merchants to apply the fix.

We continue to work closely with PAX to address the root cause of this issue. We will provide more information as soon as it becomes available.
Jun 11, 2025 - 06:40 PDT
Update - We are continuing to drive the investigation of this issue with PAX. They have confirmed they are investigating and have escalated the issue as critical to their team.

We continue to investigate fixes and workarounds to provide relief for those affected.
Jun 10, 2025 - 07:37 PDT
Update - We are continuing to investigate this issue. We believe this issue is affecting PAX A35 devices exclusively of the A35-0BW-RD6-01AA hardware version.

PAX has acknowledged the issue and is providing Gravity with updates as they work towards a fix, or workaround.
Jun 09, 2025 - 06:17 PDT
Update - We are still investigating this issue and will provide updates and additional guidance as we have it.
Jun 06, 2025 - 14:57 PDT
Investigating - We are currently investigating the issue and will update this page with more information soon.

If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jun 06, 2025 - 13:56 PDT
Uptime over the past 90 days. View historical uptime.
emergepay Operational
90 days ago
100.0 % uptime
Today
Gravity Dashboard Operational
90 days ago
100.0 % uptime
Today
Gift Card Server Operational
90 days ago
100.0 % uptime
Today
Cloud Controllers Operational
90 days ago
100.0 % uptime
Today
EasyIntegrator API Operational
90 days ago
100.0 % uptime
Today
Processing Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 20, 2025

No incidents reported today.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Clover timeout connection errors with emergepay transactions
Resolved - We have resolved these small amount of errors. We continue to monitor for any issues impacting merchants.

If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jun 17, 15:00 PDT
Update - We are observing a small number of merchants with expired authorizations to CloverⓇ as a result of yesterday's service disruption. We are currently working to fix those accounts.
Jun 13, 06:00 PDT
Monitoring - CloverⓇ has confirmed the issues impacting your payments device and cloud applications has been resolved. You are now able to resume accepting payment through your Clover device as normal.

If you continue to experience issues, please reach out to our support team at support@gravitypayments.com for assistance.

Thank you for your patience and continued business.

The Gravity Support Team
Jun 12, 14:09 PDT
Investigating - We are currently investigating the issue and will update this page with more information soon.

If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jun 12, 11:32 PDT
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Some terminals showing errors when running transactions
Resolved - We have monitored this issue for 24 hours and confirmed it has been resolved.

If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jun 13, 12:14 PDT
Update - Due to this issue, we are experiencing high call volume. If you are unable to run transactions and need assistance, we can resolve this issue for you remotely.

Please submit a ticket via the form on our website at gravitypayments.com/support and include the subject line “Service disruption 6-12-25”.
Jun 12, 03:15 PDT
Identified - Some merchants are currently experiencing intermittent “Transarmor failed” errors on some terminals. As a result, these merchants may have issues processing payments.

We have identified the cause of this issue. If you are seeing this error, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jun 11, 16:46 PDT
Investigating - We are currently investigating the issue and will update this page with more information soon.

If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jun 11, 16:19 PDT
Jun 12, 2025
Jun 11, 2025

Unresolved incident: Investigating issues with PAX A35 terminals.

Jun 10, 2025
Jun 9, 2025
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Possible "Invalid Batch" error
Resolved - This incident has been resolved.
Jun 6, 07:40 PDT
Monitoring - Merchants utilizing older software versions of PAX S300 and Verifone VX 520 terminals could receive an invalid batch error if they have a refund within their batch.

Merchants should run refunds through a virtual terminal gateway via dashboard in order to prevent this error.

If you do receive this error, please contact our support team by calling tel:8667014700 or emailing support@gravitypayments.com to resolve the issue.
Jun 5, 05:45 PDT
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