Resolved -
Clover transactions are now succeeding.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jul 28, 01:22 PDT
Investigating -
We are currently monitoring an issue causing some transactions on Clover devices to fail.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
You may also process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’
Jul 28, 00:57 PDT
Resolved -
Clover has confirmed the issue impacting transactions is resolved.
If you have any further issues or questions, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jul 27, 08:35 PDT
Investigating -
We are currently monitoring an issue causing some transactions on Clover devices to fail.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
You may also process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’
Jul 27, 08:25 PDT
Resolved -
This incident has been resolved and all Emergepay transaction history is available in Gravity Dashboard.
Jul 23, 15:02 PDT
Monitoring -
A fix has been implemented to resolve Emergepay transaction processing failures. We are working to fully restore historical reporting information.
If you have any questions or issues on any transactions or refunds attempted to process today, please contact our support team at support@gravitypayments.com or call tel:8667014700
Jul 23, 10:48 PDT
Update -
Emergepay is currently experiencing service disruptions with transaction processing and reporting at this time.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jul 23, 10:04 PDT
Identified -
We have identified the issue causing a delay in transaction reporting and some management functionality for a small number of merchants and a restoration is in progress.
An issue in Azure Cloud Platform is causing some merchants to also see intermittent timeout errors when attempting to run transactions. We are monitoring this closely and working to restore services completely as quickly as possible.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jul 23, 09:02 PDT
Investigating -
We are investigating an issue causing a delay in transaction reporting and some management functionality for a small number of merchants.
We are working to resolve this issue and fully restore services as quickly as possible.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jul 23, 08:39 PDT
