Resolved -
This incident has been resolved. AWS has restored service and transaction processing is operating normally.
If you continue to experience issues, please retry your transaction or contact Techsupport@gravitypayments.com or call (866) 701-4700. Thank you for your patience.
Oct 29, 16:48 PDT
Update -
The disruption at AWS is ongoing. Their team continues to work toward resolution and we remain engaged with them.
If you are using a Clover device you can utilize the following workaround:
Clover Standalone Workaround:
1. Process through the Clover Device as standalone. 2. Tap 4 corners of the screen and input passcode 3. Select the “Sale” app 4. Input amount and then process payment
We will provide another update by 5:00 PM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700."
Oct 29, 15:58 PDT
Identified -
We have confirmed that a service disruption at our partner AWS is affecting transaction processing for customers. The AWS team is working to restore service, and we are in direct contact with them and monitoring closely.
We will provide another update with any known workarounds by 4:45 PM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Oct 29, 15:40 PDT
